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De Pooter Personeelsdiensten

Oranjestraat 5

4571 HN Axel



De Pooter




Customer Service Representative English and Turkish

De Pooter Personeelsdiensten - De Pooter Personeelsdiensten - Team Dow/DBIC

Einddatum: woensdag 13 maart 2019


Dow Benelux Integrated Center is a subsidiary of The Dow Chemical Company. At Dow Benelux, innovations work daily. We do this by combining scientific insights with our technological knowledge. In this way we make sustainable contributions to solving the most urgent problems in the world, such as the need for clean drinking water, the generation of sustainable energy and the improvement of agricultural productivity.

The history of Dow in the Benelux starts in 1955 with the opening of a trading office. Dow Benelux has since grown into a leading player. Approximately 2000 driven employees work from 6 branches and 20 factories in the Netherlands and Belgium to develop leading products and solutions. The plastics and chemicals produced in the Benelux find their way to customers and markets throughout the world.

The heart of Dow in the Benelux is in Terneuzen, Zeeuws-Vlaanderen. Dow Terneuzen is the second largest production site of the Dow Chemical Company with 17 factories and approximately 1,700 employees. As the largest employer of Zeeuws-Vlaanderen, Dow contributes to the economic and social success of this region.


For the Dow Benelux Integrated Center B.V. in Terneuzen we are looking for Customer Service Representative (CSR). Is Turkish your mother tongue or do you speak this language at C2 level and do you speak English well? Then read on quickly.

A typical day at the office:

Before you drink your first cup of coffee of the day, you will see the first e-mails already appearing. A customer from Germany informs you that they are waiting to unload their truck, because they have not received the correct certificates yet. You search for it as quickly as possible in the system and send it to the customer so that they can unload their truck. Around 10:00 you have a coffee break with your team, in which ideas for improvement and experiences are discussed. A number of customers come to visit the DBIC and together with your team members you will have lunch with them. In the afternoon you will sit with a new colleague who recently joined the team. You have been appointed as 'buddy' to answer all his questions and to be a mentor at work. Just before you end the day, you will see an e-mail from a customer asking for the availability of a product. You immediately contact your colleagues from Scheduling to check if the product is available so that you can inform the customer about the status. A few minutes later, the customer's order appears.


As Customer Service Representative you are the first point of contact of the customer. You help the customer during the entire order process, from order entry and follow-up of orders to the delivery of the product. With your customer-oriented mentality you help us deliver excellent services to our customers worldwide, day in, day out. We would also like to see the following from you:

  • You have at least a MBO 3 diploma;
  • Your mother tongue is Turkish or you control it at C2 level;
  • You have excellent communication skills in English;
  • If necessary, you are working on a valid work permit;
  • You are a real multitasker and team player with strong planning and organizational skills.

It would also be a big advantage if you :

  • Have experience or affinity with SAP and Excel;
  • Have work experience in a comparable position within the Customer Service.

We offer you an experience with lots of fun and energy in a professional organization. You can count on:

  • Continuous professional and personal development opportunities;
  • A multicultural environment with colleagues from all over the world;
  • An information and open work atmosphere;
  • A focus on your well-being, health and safety;
  • A competitive salary.

It is a long-term full-time job. Travel and possibly. tunnel costs are reimbursed. We also offer collective health insurance. To qualify for this position, we would like to ask you to apply with an English CV and an English motivation letter, you can send it to For more information about this vacancy, you can contact Theodora Harkema +31 88 1348 306.


Theodora Harkema+31 88 1348 306

Theodora Harkema+31 88 1348 306

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