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Solliciteer

Criteria

Opleidingsniveau:

MBO


Branche:

Techniek, Bouw, installatie

Maritiem, Off-shore

Overig


Functiesoort:

Automatisering, Internet


Dienstverband:

Vast


Ervaringsniveau:

Semi-Starter/Young Professional

Ervaren


Uren:

Meer dan 32 uur


Regio:

Walcheren



Contactgegevens

Adres:

Damen Schelde Naval Shipbuilding

De Willem Ruysstraat 99

4381 NK Vlissingen

Nederland


Postadres:

Postbus 555

4380 AN Vlissingen

Nederland


Contactpersoon:

Mevr. Marion Meertens

+31 118 482632



www.damen.com/companies/damen-schelde-naval-shipbuilding

Vacaturenummer:

V202005130033

Solliciteer

SECOND LINE SUPPORT

Damen Schelde Naval Shipbuilding - Vlissingen

Einddatum: zondag 12 juli 2020

 

THE ROLE

As second line support specialist you are responsible for the resolution of more complicated workplace management incidents, request and changes from our end-users, which can’t be solved by our first line skilled helpdesk employees.

KEY ACCOUNTABILITIES

1. Analyze and resolve complex second line incidents/request from our end-users within SLA;
2. Inform our end-users proactively about the status of incidents/requests/and in accordance with the SLA;
3. Participate in divers projects;
4. Identify and implement improvements to customer satisfaction, increase efficiency and quality;
5. Advise end-users about the use of the ICT environment;
Document resolutions in Topdesk.

SKILLS & EXPERIENCE

1. Intermediate vocational education (MBO) in Information Technology or related field
2. Demonstrable affinity with ICT and business processes and approximately 2 years work experience.
3. Good Windows 10 and basic Windows Server and network knowledge;
4. ITIL certified;
Good command of the Dutch & English language (written & verbal).