Associate HR Representative at DOW

In this role you will act as the first contact for HR inquiries (through phone, chat, or e-Request). Supports and performs activities required to enable HR business processes and drive a best in class Employee Experience. Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Requires previous related experience, job-related training or formal vocational training, and works under close to moderate degree of supervision.In this role, you will be using your prior related experience, job-related training, or vocational training to complete routine activities. You will need to have basic technical or administrative skills to follow the established and approved work processes. You will need to understand how these assigned duties relate to other jobs within your workgroup and be able to exchange basic technical information with other team members.It is your responsibility to use standard operating procedures and or analytical scientific methods to address defined and straightforward problems. You must have the ability to select solutions from established options to resolve typical administrative, data organization, and data coordination problems. You will be accountable for managing your own assigned workload with no additional supervisory responsibilities. Your performance impacts the quality of your own work as well as your team’s work. You will receive close to moderate level of supervision and guidance.

What’s your job about?

• Acts as primary point-of-contact for HR inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders
• Delegates and escalates queries as appropriate, but remains responsible through completion
• Tracks progress, and provides continuous feedback to requestors on status of their queries
• Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience
• Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)
• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

What skills do you have?

• A minimum of a vocational degree in a related field.
• Excellent communication skills in English and Dutch language.

What do you get in return?

• Competitive Salary
• 13th month
• Travel and any tunnel costs will be reimbursed
• 28 vacation days

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.