Logistics Service Coordinator at DOW

Provides the day-to-day logistics support and expertise in arranging transport, managing logistics issues, and resolving exceptions that occur in the transaction and execution of shipment orders within the material flow work process. This role required that you gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes, procedures, and systems. You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks. You should understand how your team works with others to accomplish objectives and be able to exchange detailed, complicated information with other team members. It is your responsibility to evaluate analytical or scientific problems in unusual situations and select solutions based on established procedures. You will serve as an informal resource on operational, administrative, data organization, or coordination tasks for less experienced team members with no direct supervisory responsibilities. Your performance will impact the quality, timeliness, and effectiveness of your own work and your team’s work. You should be able to modify work practices and processes to achieve results and or improve efficiency.

This is a temporary role until October, 2026.

What’s your job about?

• Meets the customer requirements to ensure on-time delivery and lowest cost-to-service product transportation to the final destination
• Monitors timely shipments by Logistics Service Providers from origin
• Monitors systems transactional activity and resolves transaction failures
• Identifies non-compliance of Logistics Service Providers and takes appropriate action and supports logistics Quality Measure resolution
• Resolves logistics issues in the material flow work process to ensure compliance with customer requirements
• Verifies if logistics capability versus special requirements can be matched
• Responsible for accuracy of logistics data and accurate logistics charges
• Manages non-standard orders, changes and exceptions requiring different transport arrangements
• Monitors and checks the shipment creation process, arranges transport, checks compliance with loading dates and or times
• Checks, approves and books (additional) logistics costs in SAP timely and handles small claims procedure
• Communicates special delivery requirements to the carrier and finds alternative carriers to deliver specific shipments
• Registers non-compliances and associated corrective actions in the quality measure. Escalates repetitive non-compliances to focal point
• Processes high value or legally complex claims and determines correct course of action

What skills do you have?

• Associate degree+3 years of experience in Logistics, Accounts payable or Purchasing.
• The critical competencies required for success are: understanding customer needs, team work and collaboration, taking initiative, time management, attention to details and multiple tasks, interpersonal effectiveness, communication, technical proficiency in use of computer applications. Excel knowledge, ECC navigation.

What do you get in return?

• Competitive Salary
• 13th month
• Travels costs
• 28 vacation days

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.