Workforce Administration Representative - German/English

Acts as the first contact for workforce administration inquiries (through phone, chat, or e-Request). Role is empowered to support and perform activities required to enable HR business processes and drive a best in class Employee Experience. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial conflicting data. Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks under limited supervision. Acts as a resource for colleagues with less experience. This role required that you gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes, procedures, and systems. You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks. You should understand how your team works with others to accomplish objectives and be able to exchange detailed, complicated information with other team members. It is your responsibility to evaluate analytical or scientific problems in unusual situations and select solutions based on established procedures. You will serve as an informal resource on operational, administrative, data organization, or coordination tasks for less experienced team members with no direct supervisory responsibilities. Your performance will impact the quality, timeliness, and effectiveness of your own work and your team’s work. You should be able to modify work practices and processes to achieve results and or improve efficiency

What’s your job about?

• Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders
• Delegates and escalates queries as appropriate, but remains responsible through completion
• Tracks progress, and provides continuous feedback to requestors on status of their queries
• Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience
• Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)
• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

What skills do you have?

• A minimum of MBO4 diploma or bachelor’s degree.
• Fluency in English & German understanding (fluency is not needed, but understanding of documentation, read and write ability and ability to work with translations)

What do you get in return?

• A competitive salary
• 13th month
• Travel costs will be covered
• 28 vacation days

Deze internationale organisatie richt zich op innovatie, duurzaamheid en het ontwikkelen van hoogwaardige oplossingen voor diverse industrieën. Door expertise, technologische kennis en een sterke focus op samenwerking te combineren, wordt gewerkt aan duurzame groei en het creëren van waarde voor klanten, medewerkers en de maatschappij.
Binnen de organisatie werken professionals uit uiteenlopende disciplines samen, waaronder supply chain, onderzoek en ontwikkeling, productie, engineering, gezondheid en veiligheid, duurzaamheid, informatiesystemen, finance en human resources. Deze brede expertise zorgt voor een dynamische werkomgeving waarin innovatie, continue verbetering en kennisdeling centraal staan.
De organisatie opereert wereldwijd en ondersteunt klanten en partners met innovatieve en duurzame oplossingen. Dankzij de nauwe samenwerking tussen verschillende afdelingen en internationale teams worden complexe uitdagingen omgezet in praktische resultaten die bijdragen aan een toekomstbestendige en duurzame samenleving.