Workforce Administration Representative - German at DOW

In this role you will act as the first contact for workforce administration inquiries (through phone, chat, or e-Request). Role is empowered to support and perform activities required to enable HR business processes and drive a best in class Employee Experience. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial conflicting data. Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks under limited supervision. Acts as a resource for colleagues with less experience. This role required that you gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes, procedures, and systems. You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks. You should understand how your team works with others to accomplish objectives and be able to exchange detailed, complicated information with other team members. It is your responsibility to evaluate analytical or scientific problems in unusual situations and select solutions based on established procedures. You will serve as an informal resource on operational, administrative, data organization, or coordination tasks for less experienced team members with no direct supervisory responsibilities. Your performance will impact the quality, timeliness, and effectiveness of your own work and your team’s work. You should be able to modify work practices and processes to achieve results and or improve efficiency.

What’s your job about?

• Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders
• Delegates and escalates queries as appropriate, but remains responsible through completion
• Tracks progress, and provides continuous feedback to requestors on status of their queries
• Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience
• Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)
• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

What skills do you have?

• A minimum of a vocational degree in a related field,
• Requirement of B2 level of German and fluency in English.

What do you get in return?

• Competitive Salary
• 13th month
• Travel and any tunnel costs will be reimbursed
• 28 vacation days

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.